Frequently Asked Questions

Sales

Q: I am a buyer, where do I find the asking price?

A: The statement of information can answer many buyer queries including estimated sale price & outgoings (rates & owners corporation fees). To find the statement of information simply navigate to the property you are interested in. Then scroll down to property tools Click the “I” Icon: Statement of Information. The PDF will open in a new web page on your browser

Q: None of the inspection times suit, what can I do?

A: If no inspection times are availble, simply register your details and we’ll contact you to arrange a time to suit.

Q: Can I do a virtual inspection/video tour?

A: We have virtual tours online and on selected listings you can find walk through videos. If you have already seen all of the content online and would still like to see more, please contact one of our agents.

Q: What is a Deadline Sale?

A: It’s simply a sale with a set date and time by when all highest and best offers are due. You may have seen similar terminology of this type of sale such as EOI, Expression of Interest. Much like an Auction, a Deadline Sale has a set date and time. The difference however, is as a form of Private Sale, it means we can consider conditional interest. For example, if a buyer needs to make their offer “Subject to Finance”, hence it’s a more inclusive method of sale from a buyers’ perspective.

Q: How do I submit an offer?

A: Speak with your agent, who will be able to guide you through the process

Q: What are the selling costs associated with a sale?

A: There are two components to selling costs. Professional fees (agent’s fees), and advertising. Speak with your agent to get a breakdown of these costs

Q: What is a Statement of Information?

A: Under Victorian legislation, agents are required to provide at least 3 comparable sales to support their advertised price range. Harcourts Melbourne City goes one step further, and provides all the pertinent information including outgoings, building particulars and rental estimate, to make buyer’s research easier.

Q: What are the outgoings/fees?

A: You can find this information on our Statement of Information on each of our listings. The outgoings include costs associated with the property like council and water rates, and owners corporation fees.

Q: What are owners corporation fees?

A: These are fees that are paid by every apartment owner to the Owners Corporation which manage and insure the common areas of the building. These may include insurance, cleaning, maintenance, rubbish removals, facility and essential fire and safety service management.


Rentals

Q: None of the inspection times suit, what can I do?

A: To request another inspection time, click the Book Inspection button on our advertised property for sale or lease. Click “select Day” then select “arrange another time”. Then simply provide your contact details and one of our agents will be in touch. If no inspection times are availble, simply register your details and we’ll contact you to arrange a time to suit.

Q: Can I do a virtual inspection/video tour?

A: Yes, we can do a virtual inspection for your but before processing your application, you or someone on your behalf will need to view the property in person. On selected listings you may also find an online virtual tour to assist in shortlisting your search. 

Q: What is the process of a break lease?

A: Please inform your property manager of your intentions as soon as possible (in writing via email). As your early departure breaches the terms of your rental agreement, rent will continue to be payable until a new tenant is secured. Please be aware that you may incur additional charges including, but not limited to: advertising costs, re-letting fees, tenant database checks, condition and inventory reports (if applicable), cleaning, and any rent shortfall.

Q: How much does it cost to do a leas transfer?

A: There’s a flat fee of $350 for transferring a tenancy.

Q: Can I rent out my car space?

A: Renting out your car space may be possible, but it depends on the rules of your building’s owners corporation. If permitted, any arrangement would be a private matter between you and the renter. Remember, you remain responsible for maintaining the car space.

Q: What does periodic mean?

A: A periodic tenancy is a rental agreement that continues indefinitely until either the landlord or tenant provides proper notice to terminate it. If a fixed-term lease (e.g., 12 months) expires and neither party takes action, the tenancy automatically rolls over into a periodic tenancy. Rights and responsibilities: The same rights and responsibilities apply to periodic tenants as to those on fixed-term leases. Including: Notice to terminate – both landlords and tenants generally need to give 28 days’ written notice to end a periodic tenancy.

Q: How do I know if my maintenance is classed as an urgent repair?

A: Please visit the consumer affiars website to determine if your maintenance is urgent. Click here: https://www.consumer.vic.gov.au/housing/renting/repairs-alterations-safety-and-pets/repairs/repairs-in-rental-properties

Q: What is the RTBA?

A: RTBA stands for the Residential Tenancies Bond Authority. They are the government body that holds bond.