Tenancy Forms & Guidelines

Maintenance & Emergency Repair

It is important when you notice a maintenance issue that you inform our office as soon as possible (in writing).

This can be done using the maintenance request form. Jobs requiring attention by tradespeople firstly require permission from the landlord.

Once the Landlord's approval has been obtained, a work order is forwarded directly to the specific tradesperson, who will then be in direct contact with you to arrange a convenient time to address the approved maintenance. Please be aware that works carried out on the property by any person not approved under a work order from a Harcourts office may result in your liability to pay the account.

Listed within the 'Welcome to Renting with Harcourts' guide, you will find details of emergency contacts for emergency repairs. We ask that you always register the details using the maintenance request process or try to contact your Property Manager first, however if it is after hours and you cannot contact the Property Manager, you are permitted to contact the emergency contractors directly.

The legislation is specific about what constitutes an emergency repair and it's important that you know that should the issue not be deemed an emergency, you will be responsible for the account. An emergency repair is something that is likely to cause injury, undue inconvenience, or which makes the property unsafe or insecure. (For eg. burst water service, broken toilet (where there is no other toilet), serious leak, serious electrical fault ).

First – check if your repair constitutes as an emergency repair by clicking here.

Our emergency contacts are available by calling 03 9664 8100 and following the prompts.